At Novonrdisk, we highly value every interaction with our customers. Should you have any inquiries regarding our peptide-based health products, require order-related assistance, cross-border logistics support, or wish to provide feedback, our team is dedicated to serving you with utmost professionalism. Below are our convenient contact methods, and we will respond to your requests within our committed timeframe to ensure your needs are properly addressed.
1. Email Support (For Detailed Business Inquiries)
For full-process services including product usage guidance, order inquiries, customs clearance assistance, and return/refund applications, email serves as our most efficient communication channel. We will provide you with detailed, customized responses and keep you updated on the progress of your inquiry throughout the process.
| Telegram | |
| Olivia +85266380972 | +85266380972 |
| Zoe +852 6811 7249 | +852 6811 7249 |
| Alice +85266333395 | +85266333395 |
| Anna +85266363481 | +85266363481 |
| Luna +85257673900 | +85257673900 |
2. FAQ (Frequently Asked Questions) — Check First for Quick Answers
Many common questions (such as shipping policies, payment methods, product storage requirements, or import tax details) are already addressed in our FAQ section. Before contacting us, you may visit the [FAQ page] (link to your website’s FAQ) for instant answers — this is the fastest way to resolve basic inquiries.
3. Feedback & Suggestions
We are continuously improving our products and cross-border services, and your feedback is crucial to this process. Whether you have ideas for new products, suggestions for our website, or positive experiences you’d like to share, you are welcome to email us at any time with the subject line: "Feedback — [Your Topic]". We will review every submission and use it to enhance our service for all customers.
Important Notes
- Service Hours: Our support team is available Monday to Friday, from 9:00 AM to 6:00 PM (GMT+8). Inquiries sent outside of these hours will be handled on the next business day.
- Language Support: We currently offer support in English and Chinese. If needed, please indicate your preferred language in your email.
- Avoid Duplicate Inquiries: To ensure efficient processing, please submit your query through only one channel (e.g., do not send multiple emails about the same issue). We will update you in the same thread as progress is made.
We are committed to providing reliable, customer-centric support for your cross-border health product journey. No matter where you are in the world, Novonrdisk will be with you every step of the way.
— The Novonrdisk Support Team
